2 page separate files

*Assignment one 1page* *Learnscape* *Simulation: Customer Satisfaction *The Chief Executive Officer of Bright Road Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System. The perceived quality of service is the lowest rated area on the survey. As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities. Based on the information gathered, you will provide current quality improvement data and make recommendation for improvements. *You will work through the scenario, submit your recommendation and then upload it to this assignment as a word document.Remember, you can use the notes you’ve taken throughout your interviews. Be sure to back up your recommendation with the analysis of the information gained from the staff.* *Assignment two 1 page* Discussion: Part 1 due Thursday During a meeting with Winnie, Ralph, the GC owners, and you, the owners asked several questions about their potential liability for negligence. Winnie and Ralph asked you to respond to the following question. Could GC be liable to a potential customer injured when she slips and falls on ice directly in front of the entry door while attempting to enter GC public offices during business hours? Why or why not? https://www.nolo.com/legal-encyclopedia/what-premises-liability.html https://injury.findlaw.com/accident-injury-law/elements-of-a-negligence-case.html https://www.diffen.com/difference/Civil_Law_vs_Criminal_Law https://saylordotorg.github.io/text_advanced-business-law-and-the-legal-environment/s10-introduction-to-tort-law.html